Technical Advisor

Job Description

As a Technical and Customer Experience Advisor, you will be the primary point of contact for our clients and field technicians, blending technical expertise with a passion for outstanding service. Your main purpose is to diagnose, troubleshoot, and resolve technical issues for various products and services while ensuring an exceptional customer experience through phone support, in-house repairs, and on-site servicing.

Responsibilities

• Technical Support & Diagnostics
• In-House Diagnostics & Repairs: Serve as the primary in-house technician responsible for evaluating, testing, and repairing all units brought in by walk-in customers or pulled out from clients.
• On-Site Technical Assistance: Perform home services and on-site field support to troubleshoot and resolve technical issues directly at the client's location.
• Helpdesk & Phone Support: Handle incoming calls from clients and field technicians, providing clear, step-by-step guidance to resolve technical concerns remotely.
• Maintenance & Facilities
• Facility Maintenance: Act as the internal electrician and maintenance officer to ensure that workplace equipment, electrical systems, and facilities are operating safely and efficiently.
• Training & Assessment
• Technical Training & Orientation: Conduct product orientations and technical training sessions for team members and clients to ensure proper product usage and minimize future technical issues.
• Technical Assessments: Evaluate product performance, analyze recurring technical issues, and provide detailed assessment reports for quality control.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, Automotive Engineering, Mechanical Engineering, or any related technical course.
• Experience: 1 to 3 years of professional experience in customer service, technical support, helpdesk roles, or service advising.

Required Skills

Benefits & Perks

• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

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